MISL ERP - Jobs

ERP Support & Training Assistant

💼 ERP Support & Training Assistant

📚 (Accounting Background Required)

We are looking for a motivated individual with a solid accounting background to join our team as an ERP Support & Training Assistant. The ideal candidate should have a good understanding of accounting principles and will be responsible for training and supporting our customers on ERP modules such as Accounting, Inventory, Sales, Procurement, etc.

🔑 Key Responsibilities

• Train clients on how to use ERP modules (Accounting, Inventory, Sales, Procurement, etc.)
• Understand client business processes & explain how ERP modules can be used effectively
• Provide after-training support, resolve client queries, and coordinate with the development team when necessary
• Assist with ERP software implementation at client sites or remotely
• Prepare training materials, user guides, and conduct online or onsite training sessions
• Test ERP modules and report feedback for improvements

✅ Requirements

• AAT passed finalist / Part-qualified CA, CMA, or similar recognized accounting qualification
• Strong knowledge of accounting principles and business processes
• Prior experience in ERP software or accounting software is a plus
• Good communication & presentation skills in English & Sinhala (Tamil an advantage)
• Able and willing to travel for onsite training sessions when required
• Good computer literacy (MS Office, email, basic troubleshooting)

🎯 What You Can Expect

The ideal candidate can look forward to a rewarding career towards personal and corporate success with an attractive remuneration package.

🏢 About Us

We are a well-established company in Sri Lanka with the broader concept of fulfilling the technological gap that exists in enterprises all over the world. MISL is dedicated to providing solutions that utilize cutting-edge technologies and the reality of automation. We are the authorized partner for Point-Mobile to serve in Sri Lanka and Maldives.

🌐 Website: www.mislholdings.com

📍 Address: NO: 201, 6TH FLOOR, WARD CITY COMPLEX, QUEENS MARY ROAD, GAMPAHA, SRI LANKA.

Customer Support Assistant - IT

🚨 We're Hiring: Customer Support Assistant (Ticketing System Coordinator) 🚨

📍 Location: Onsite | 🏢 Department: Solutions

📅 Type: Full-Time | ⏰ Standard Working Hours

Are you detail-oriented, tech-savvy, and love keeping things organized? We're looking for a Customer Support Assistant to join our Solutions team and be the heartbeat of our IT support operations! 💻📞

As our Ticketing System Coordinator, you'll be the first point of contact for IT support workflows—managing incoming requests, ensuring smooth ticket assignment, and making sure no issue goes unresolved. 🔄✅

💼 Key Responsibilities:

🔹 Monitor and manage IT support tickets (Jira, Freshdesk, ServiceNow, Zoho Desk, etc.)

🔹 Prioritize, categorize, and assign issues to Level 1–3 engineers

🔹 Maintain communication with end-users for updates and clarifications

🔹 Escalate critical or overdue tickets

🔹 Coordinate with technical teams & vendors

🔹 Generate insightful reports on ticket metrics

🔹 Assist in documentation and workflow improvements

🔹 Ensure SLA compliance and top-tier service delivery

🧠 What We’re Looking For:

🎓 Diploma or Degree in IT or related fields

🧰 1–2 years experience in a support desk or coordination role

📊 Familiarity with IT ticketing platforms

🧭 Great multitasking & organizational skills

🗣 Excellent communication and a customer-first mindset

👥 Team player with the ability to work under pressure

⭐ Bonus If You Have:

✅ ITIL knowledge or certification

✅ Experience in an ITSM environment

✅ Skills in Excel/reporting tools for analytics

🌟 Why Join Us?

You'll play a pivotal role in streamlining our IT support processes while working alongside passionate professionals in a dynamic tech environment. We value efficiency, innovation, and people who take initiative! 💪✨

Technical Assistant - ERP & IT Support

🚀 We're Hiring: Technical Assistant (ERP & IT Support) 🚀

📍 Location: Onsite | 🏢 Department: Solutions

📅 Type: Full-Time | 🔄 Rotational Shifts Possible

Are you the go-to person for tech troubleshooting? 🧑‍💻 Do you enjoy helping users navigate systems and solving IT issues efficiently? We're looking for a Technical Assistant (ERP & IT Support) to join our growing Solutions team!

This role is perfect for someone with a solid foundation in IT and a basic understanding of ERP systems who is ready to take their skills to the next level. You’ll provide first-level support to users and keep both business systems and hardware running smoothly. 💼🔧

💼 Key Responsibilities

🔹 Provide first-level ERP and IT support to end users

🔹 Troubleshoot hardware & software issues (PCs, printers, networks)

🔹 Manage user accounts & system access controls

🔹 Escalate complex issues to internal teams or vendors

🔹 Conduct user training and maintain support documentation

🔹 Log and manage requests via the ticketing system

🔹 Assist in ERP rollouts, upgrades, and functional testing

🔹 Track IT asset inventory and maintain related records

🔹 Support vendor coordination and IT admin tasks

🧠 What We’re Looking For

🎓 Diploma or Degree in IT, Computer Science, or related field

🧰 1–2 years of experience in IT support/helpdesk

📦 Familiarity with ERP modules (finance, procurement, inventory, etc.)

💻 Good command of Microsoft Office and Windows troubleshooting

🗣 Strong communication skills and a service-focused attitude

🌐 Basic networking knowledge is a plus

🏍 Must have a valid riding license

⭐ Bonus Points For

✅ Experience with ERP systems (e.g. SAP B1, Dynamics NAV/365)

✅ ITIL, CompTIA A+, or similar certifications

✅ Familiarity with ticketing tools (e.g. Jira, ServiceNow, Freshdesk)

✅ Linux experience

🌍 Working Conditions

🕒 Full-time onsite role with occasional travel to client locations

🌙 Flexibility to support after-hours or weekends during maintenance or rollouts

🔁 Availability for rotational shifts including early morning or night schedules

📢 Ready to be the IT hero behind the scenes? Apply now and help us keep systems running and users smiling! 😎💼